Privacy Policy & HIPAA Notice

Effective Date: 5/5/2026

DNW Education & Training Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information submitted through this website, contact forms, phone calls, email communication, virtual services, counseling services, DOT SAP evaluations, substance use services, and behavioral health training inquiries.

DNW Education & Training Solutions is led by Counselor D. Wyllie, LCDC, SAP, and provides virtual counseling, substance use support, DOT SAP evaluations, anger management support, behavioral health education, and professional training services across Texas.

Information We May Collect

We may collect personal information you voluntarily provide, including:

Name

Phone number

Email address

Service requested

Appointment preferences

Employer or referral source information, when applicable

Information related to counseling, assessment, DOT SAP services, training registration, or referral needs

Any information submitted through contact forms, email, phone, or secure client communication systems

Please do not submit emergency information or highly sensitive clinical details through the general website contact form.

How Information Is Used

Information may be used to:

Respond to inquiries

Schedule consultations or appointments

Determine appropriate services

Provide counseling, assessment, SAP, referral, or training services

Communicate about appointments, paperwork, billing, or service updates

Meet legal, ethical, licensing, documentation, and professional obligations

Coordinate care or communicate with authorized parties when written consent is provided

HIPAA Compliance and Protected Health Information

DNW Education & Training Solutions is committed to maintaining privacy practices consistent with the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, when applicable.

Protected Health Information, also called PHI, may include information that identifies you and relates to your health, counseling, substance use services, assessment, diagnosis, treatment, referrals, billing, or care coordination.

DNW Education & Training Solutions takes reasonable administrative, physical, and technical safeguards to protect PHI and electronic protected health information, also called ePHI.

How Protected Health Information May Be Used or Disclosed

Your protected health information may be used or disclosed for purposes including:

Treatment: To provide counseling, assessment, referrals, care coordination, SAP services, or related behavioral health support.

Payment: To process payment, billing, insurance-related information, or financial records when applicable.

Health Care Operations: To maintain records, improve services, manage scheduling, complete documentation, conduct quality review, and meet professional or licensing requirements.

With Your Written Authorization: DNW Education & Training Solutions may share information with employers, referral sources, attorneys, probation officers, courts, treatment providers, family members, or other parties only when appropriate written authorization has been completed, unless otherwise required or permitted by law.

DOT SAP Privacy Notice

For DOT SAP evaluations, certain information may be shared with authorized DOT-regulated parties, such as the Designated Employer Representative, when required by DOT regulations or when proper authorization is provided.

Participation in DOT SAP services does not guarantee employment, return-to-duty approval, or employer acceptance. Final employment decisions remain with the employer and/or appropriate DOT-regulated parties.

Limits of Confidentiality

Confidentiality is important, but it is not absolute. Information may be disclosed without written authorization when required or permitted by law, including situations involving:

Risk of serious harm to self or others

Suspected abuse, neglect, or exploitation of a child, elderly person, or person with a disability

Court orders or legal requirements

Medical emergencies

Professional consultation or supervision, when appropriate and privacy-protected

Compliance with licensing, regulatory, or ethical requirements

Website and Electronic Communication

The general contact form on this website is intended for basic inquiries only. While DNW Education & Training Solutions takes reasonable steps to protect information, general website forms, standard email, and text messaging may not be fully secure.

By submitting information through this website, you understand that DNW Education & Training Solutions may contact you using the information provided.

For clinical services, clients may be directed to complete intake, consent, assessment, or authorization forms through a more secure process.

Client Rights

Clients may have the right to:

Request access to their records

Request corrections to records

Request limits on certain uses or disclosures

Request confidential communication

Receive a copy of this Privacy Policy and HIPAA Notice

Revoke a written authorization, except where action has already been taken

File a privacy complaint without retaliation

Training and Event Information

For professional training, CPR/BLS/First Aid, LCDC test prep, CE events, or workshops, DNW Education & Training Solutions may collect registration information, attendance records, payment information, certificates of completion, and communication preferences.

CPR, BLS, Heartsaver, and First Aid trainings are certified through the American Heart Association, when applicable.

Data Retention

Records may be retained as required by law, licensing standards, professional ethics, payment requirements, DOT requirements, or business recordkeeping needs.

Third-Party Services

DNW Education & Training Solutions may use third-party platforms for scheduling, payment processing, virtual meetings, email communication, training registration, website hosting, or client documentation. These platforms may have their own privacy and security practices.

When PHI is involved, DNW Education & Training Solutions seeks to use appropriate privacy-conscious systems and agreements when required.

Emergency Notice

DNW Education & Training Solutions does not provide emergency services through this website.

If you are experiencing a medical, mental health, or safety emergency, call 911 or go to the nearest emergency room.

If you are experiencing suicidal thoughts, emotional crisis, or need immediate support, call or text 988 for the Suicide & Crisis Lifeline.

Contact for Privacy Questions